Dynamics AX 2009 Technical & Functional Analyst

Our client is a world leader in production and sales of professional construction elements

The ERP Analyst core responsibilities include (but are not limited to):

  • Being a Subject Matter expert on the existing ERP Systems (Dynamics AX09)
  • Managing both run and change on the ERP System
  • 1st Level Support  – Respond and resolve help desk request related to the ERP system and other applications as per the Service Catalogue
  • 2nd Level – Troubleshoot and resolve incidents and service requests
  • 3rd Level – Where certain domain knowledge is available – resolve run and change requests and issues
  • Third party vendor relationship management and escalation
  • Creation, update and closure of Tickets for run and change related to ERP and associated applications the person is responsible for

The role requires technical acumen, a high level of business analysis, a deep understanding of the business, customer facing skills and will have significant input into future strategic decisions advising the Divisional Head of IT.

The role requires adherence to the IT Manual and ensure its enforcement and compliance where applicable – notably Project Management, Change Control and User access management.

Essential Qualifications, Training and Experience:

  • An appropriate IT qualification e.g. BSc in IT related field
  • Expert ERP knowledge
  • Project Management
  • A proven track record implementing ERP
  • A proven track record delivering projects
  • A good understanding of AX2009 at both a functional and technical level

Desirable Qualifications, Training and Experience:

  • Experience in a manufacturing environment
  • Project Management Qualification e.g. PMP, PRINCE 2
  • Familiarity with newer versions of Dynamics


  • Creativity & Innovation
  • Integrity, Values & Ethics
  • Customer Focus
  • Planning
  • Results Oriented
  • Decision Making
  • Problem Solving
  • Financial acumen
  • 3rd party vendor/partner management

Personal Attributes required:

  • Excellent client facing skills
  • Excellent communication skills
  • Strong organisational skills with ability to prioritize own tasks
  • Ability to work under and deliver to continual deadline constraints both as a team member and individual contributor
  • Ability to work on own initiative and assume responsibility where appropriate
  • Analytical and problem solving
  • Keen attention to detail


If you feel your profile matches the job description and the skills required then please send us your CV and cover letter by clicking the APPLY button.

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Please send your CV to us by using the link below